Talk to the Team Behind the Platform

Whether you're a diner with a question, a restaurant owner looking to get listed, a journalist covering the food industry, or someone who just found the best bowl of ramen in Albuquerque and needs to tell someone — you're in the right place. Find the right channel below and we'll get back to you promptly.

Food Menu is run by a real editorial team with real people behind every inbox. We don’t route inquiries through automated response systems or outsourced support queues. When you write to us, a member of the relevant team reads it and responds.

That said, we ask one thing in return: use the right channel. Our editorial team cannot action account issues. Our support team cannot greenlight restaurant features. Reaching the right person the first time means a faster, more useful response for you.

Here’s exactly who handles what.

General Support & Account Help

Who this is for: Diners with account questions, platform navigation issues, technical problems, review submission questions, or anything related to your Food Menu membership and activity on the platform.

What we can help with:

  • Account creation, login issues, and password recovery
  • Editing or removing a review you’ve submitted
  • Reporting a technical bug or broken listing
  • Questions about how the platform works
  • Flagging inappropriate content or a review you believe is inaccurate

Contact: [email protected]

What to include in your message: Your registered email address, a clear description of the issue, and — if relevant — the restaurant name or listing URL you’re referencing. Screenshots help if you’re reporting a technical issue.

Response time: Within 24 hours on business days. Complex technical issues may require up to 48 hours for full resolution.

Restaurant Owners & Business Listings

Who this is for: Restaurant owners, operators, and managers looking to claim an existing listing, submit a new restaurant for inclusion, update menu or operational information, or explore what a Food Menu business profile provides.

What we can help with:

  • Claiming and verifying ownership of an existing restaurant profile
  • Submitting a new restaurant for listing consideration
  • Updating hours, menu, contact details, or location information
  • Understanding what a full business profile includes
  • Questions about how editorial consideration works for listed restaurants
  • Responding to or flagging community reviews on your profile

Contact: [email protected]

Subject line format: [Restaurant Name] — [City, State] — [Brief description of your request]

Example: Mariscos El Puerto — San Diego, CA — New Listing Submission

A clear subject line gets your inquiry to the right person within the partnerships team without delay.

What to include in your message: Restaurant name, address, cuisine type, your role at the establishment, and a brief description of what you need. If you’re submitting a new listing, include your website and a short description of what makes your kitchen worth covering.

Response time: Within 2 business days for standard inquiries. New listing submissions are reviewed on a rolling basis — you’ll receive an acknowledgment within 48 hours and a full response within 5 business days.

Contact Form Demo

Editorial & Content

Who this is for: Diners wanting to nominate a restaurant for editorial review, writers interested in contributing to the platform, readers with questions or corrections regarding published editorial content, and anyone with a Dish Spotlight suggestion they believe deserves coverage.

What we can help with:

  • Nominating a restaurant you believe deserves editorial attention
  • Submitting a Dish Spotlight suggestion — a specific dish at a specific restaurant that you think represents something exceptional and underreported
  • Flagging a factual error or outdated information in a published review
  • Inquiring about contributing as a regional food writer or critic
  • Questions about our editorial standards, review methodology, or coverage criteria

Contact: [email protected]

What to include in your message:

For restaurant nominations: Restaurant name, city, cuisine type, how long you’ve been dining there, and — most importantly — what specifically you think we should order and why. Vague nominations are hard to act on. Specific ones go straight to the top of our consideration list.

For Dish Spotlight suggestions: The dish name, the restaurant, the city, and a paragraph describing what makes it worth a dedicated feature. If you’ve photographed it, attach the image.

For corrections: The article or listing URL, the specific claim you believe is inaccurate, and the basis for your correction.

For contributor inquiries: A brief introduction, your relevant background, the region or cuisine you’d cover, and two or three writing samples or links to published work.

Response time: Editorial nominations and Dish Spotlight submissions are reviewed weekly. You’ll receive a response within 5 business days. Contributor inquiries are reviewed on a rolling basis — response within 7 business days.

The most valuable intelligence on Food Menu has consistently come from the people who eat at the same places week after week — the regulars, the locals, the diners who discovered something exceptional before anyone else was paying attention.

If you know a restaurant that deserves editorial coverage and isn’t yet featured on our platform, we want to hear about it. Not just the name — tell us what to order. Tell us why it matters. Tell us what the room feels like on a Friday night and whether the chef comes out to talk to the tables.

That kind of specific, firsthand knowledge is what turns a nomination into a published review.

Community nominations that include dish-level detail and genuine context go to the top of our editorial consideration list. Generic submissions — “great place, highly recommend” — are noted but rarely acted on quickly.

— Submit a Restaurant Nomination

We believe response time expectations should be stated plainly, not buried in fine print.

Here is what you can count on from the Food Menu team:

General Support — Within 24 hours on business days. Technical issues resolved or escalated within 48 hours.

Restaurant Partnerships — Acknowledgment within 48 hours. Full response within 5 business days.

Editorial Nominations & Dish Spotlights — Reviewed weekly. Response within 5 business days.

Press & Media — Within 24 hours for deadline-sensitive requests. 2 business days for general inquiries.

Advertising & Brand Partnerships — Within 2 business days with media kit.

Legal & Compliance — Initial acknowledgment within 3 business days.

If you’ve contacted us within these timeframes and haven’t received a response, check your spam folder first — then follow up. We do not let inquiries go unanswered.

Food Menu’s editorial coverage is only as strong as the local knowledge behind it. We are always looking for experienced food writers, former industry professionals, and regionally rooted critics who can cover their city’s dining scene with the depth and specificity our readers expect.

We are particularly interested in writers with strong knowledge of underrepresented food markets and cuisine communities — the cities, neighborhoods, and culinary traditions that national food media consistently overlooks.

If that’s you, we’d like to hear from you.

Firsthand knowledge of a specific regional dining market, a demonstrated ability to write about food with cultural and technical precision, and a point of view that goes beyond surface-level enthusiasm. Previous publication is valued but not required — the quality of your writing and the depth of your local knowledge matter more.

Food Menu is an editorial platform built on the conviction that American food culture deserves honest, specific, and deeply informed coverage. That conviction extends to how we communicate with the people who use the platform.

We are not a faceless directory. There are writers, editors, and food professionals behind every section of this site — people who care about what ends up on your plate and how accurately it gets described.

When you write to us, you’re writing to people who take that seriously.

We’ll get back to you.

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